Warranty & Support
To fill out your product registration, click here.
60-Day Buyback Guarantee
We believe you deserve a substantial amount of time to make sure your investment is right for you.
We’re so sure you’ll LOVE your Triumph, we’ll give you 60 days – an entire round – to try it:
- On your toughest accounts
- On your smallest and largest properties
- Against your best equipment (well, best until now!)
If you aren’t satisfied for any reason, we’ll buy it back, including shipping.
15-Month Complete Warranty
What good is a warranty on a motorized machine if it doesn’t include the engine and power train?
Take your machine to a certified warranty repair center (or call to set up your favorite location), and we’ll work directly with them to get you the parts you need, as fast as humanly possible, from our $2-million-dollar part inventory (typically same-day processing before 3 PM Central Time).
24-Month Frame Corrosion Warranty
We use 100% 300-series, industrial-grade stainless steel for the entire frame, and both the frame which is protected against corrosion and cracking for 24 months
Warranty / Guarantee Details
Except as noted below, PermaGreen™ hereby warrants to the original purchaser of the Triumph, manufactured by PermaGreen™ Supreme, Inc., that:
- For 60 Days, PermaGreen™ will buy back the machine for the full purchase price including freight and tax (Limit one buyback per customer)
- The Triumph will be free from:
|Defects in material and workmanship||15 months|
|Transaxle, engine or gearbox failure from corrosion perforation of outer case||15 months|
|Cracking of the frame and sulky||24 months|
We will provide replacement parts found by us to have failed, due to the aforementioned causes. Such replacement parts will be provided free of charge to the original purchaser for the time specified above.
Delayed Warranty Activation For Winter Purchases
The Protection Coverage begins on the date of purchase and continues uninterrupted for the entire term, listed in the table above, unless noted in the table below:
|Cool-Season Turfgrass Zone||Date of Purchase||Date Protection Coverage Begins|
|Pre-season purchase||November 15th – February 15th||February 15th, or the first date of use to apply lawn care or ice melt products (whichever comes first)|
For the purpose of determining eligibility of the purchaser, we define the North American Cool-Season Turfgrass Zone as areas north of the Maryland Pennsylvania border, or north of 39° 43’ N.
Original Purchaser Responsibilities
- Complete and return a Warranty Registration Card within 30 days of purchase.
- Perform all recommended maintenance and adjustments in a timely manner, as specified in the Operator Manual and Engine Manual.
- Provide transportation to and from the place of Warranty Repair or Buyback.
- Empty, drain and clean the machine prior to taking it in for Warranty Repair.
- Provide PermaGreen with prior notification of the need for Warranty Service or Buyback.²
- Return a Warranty Claim Form to PermaGreen, along with the claimed defective part(s) (if required), within 30 days of warranty repair.
No warranty is applicable to any equipment or parts that have been altered, misused, improperly adjusted and/or neglected. Additionally, the warranty does not apply to equipment and/or parts or damaged or in need of repair or replacement due to accidents, disasters, and/or normal wear and tear. PermaGreen™ reserves the right to incorporate any changes in design into its products without obligation to make such changes on products previously manufactured.
Limitations of Remedies
UNDER NO CIRCUMSTANCES SHALL PERMAGREEN SUPREME, INC. BE LIABLE FOR ANY LOSS OR DAMAGE, DIRECT OR INDIRECT, SPECIAL OR CONSEQUENTIAL, INCLUDING, BUT NOT LIMITED TO, ANY CLAIM FOR LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, FACILITIES OR SERVICE, DOWNTIME, THE CLAIMS OR COSTS OF THIRD PARTIES INCLUDING CUSTOMERS, AND/OR INJURY TO PROPERTY ARISING OUT OF THE USE OF OR INABILITY TO USE THIS EQUIPMENT.
Call us direct at 800.346.2001 Monday-Friday, 7 AM to 3:30 PM Central Standard Time (CST).
¹ 3rd-party fees and interest not included
² Failure to obtain prior authorization may result in rejected claims or reduced hourly rates
Premium Tech Support
We’ve Got Your Back, Jack
Any company can build equipment. But, delivering exceptional technical support after the sale is the mark of excellence! We have a passion for one-on-one support, and help is free for the life of your PermaGreen™. Our expert support staff will make sure you’re up and running, for maximum production and minimum downtime. Call 800.346.2001 Monday-Friday 7A-3:30PM (CST), or contact us online .
Part Ordering Is a Breeze
New: We have online part ordering. Check out https://shop.permagreen.com/ to find the genuine Permagreen parts you need right now!
Part ordering comes with owning machinery, but it shouldn’t have to be a pain. Our dedicated and knowledgeable Parts Department staff will help you identify and order exactly what you need from our over $2-million-dollar inventory. We have same-day processing for orders placed before 2 PM (CST), and we excel at Next-Day and 2nd-Day Air shipments.
Many dealers who stock the equipment also carry common wear-and-tear items. Check with your supplier for details.
Servicing Your Triumph
Easy To Use, Easy To Maintain
The Triumph was built for absolute minimum downtime. But, should anything happen, repair is fast and easy! Most of the machine is built with common tools, so common tools are all that is needed to change out many components. Technical documentation is available online and you can receive live assistance by calling 800.346.2001 Monday-Friday 7 AM – 3:30 PM (CST).
If you don’t want to tackle it yourself, there is a large and ever-growing network of repair facilities and service centers who can help! Any authorized dealer/repair facility can perform engine work, and any shop can easily obtain parts and handle warranty claims. Have your favorite shop apply to become a PermaGreen™ repair center today!