Warranty / Guarantee Details

Warranty Terms

Except as noted below, PermaGreen Supreme, Inc. hereby warrants to the original purchaser of the Triumph B1B the following:
 

Limited Warranty Coverage	Term
Buy-Back including purchase price, taxes and shipping. (Limit 1 per Lifetime.)	60 days
Defects in material and workmanship	12 months
Failure of the Frame, Sulky, or welds.	18 months
Transaxle, engine or gearbox failure from corrosion perforation of outer case	24 months
Honda GX160, GX200, or 203 Vanguard (Warranty Provided by Engine  Manufacturer)	36 months

Protection Plan

During the Warranty periods listed in the table above, PermaGreen will provide free warranty replacement parts excluding those failing from Accident, Abuse, Neglect, or Misuse as determined by PermaGreen sole discretion. For details, see Exclusions listed below. Engine Warranty coverage provided by engine manufacturer.

Delayed Warranty Activation For Winter Purchases

The Protection Coverage begins on the date of purchase and continues uninterrupted for the entire term, listed in the table above, unless noted in the table below:

Cool-Season Turfgrass Zone	Date of Purchase	Date Protection Coverage Begins
Pre-season purchase	November 15th – February 15th	February 15th, or the first date of use to apply lawn care or ice melt products (whichever comes first)

For the purpose of determining eligibility of the purchaser, we define the North American Cool-Season Turfgrass Zone as areas north of the Maryland Pennsylvania border, or north of 39° 43’ N.

RESPONSIBILITIES OF ORIGINAL PURCHASER

Original Purchaser must:

• Complete and return the Warranty Registration Card within 30 DAYS of purchase.
• Perform all maintenance and adjustments as specified in the Operator Manual and Engine Manual.
• During the 60-day Buy-Back period, Original Purchaser must maintain care, custody, and control, along with insurance coverage on the Triumph                         and employee operators. .                                                 
• File a Buy-Back or Warranty Claim Authorization for each Warranty Claim by contacting PermaGreen Tech Support at www.PermaGreen.com/Tech or 800.346.2001 ext. 108.  (DO NOT contact the place of purchase).
• Follow routine diagnostic procedures as instructed by the Tech Support Staff or Website videos.
• Use only PermaGreen supplied replacement parts or parts approved by the PermaGreen Tech Support staff;
• Provide video or photos and return the defective parts if requested;
• · Provide transportation to and from the place of warranty service or Buy-Back;
• · Empty, drain and clean the machine prior to taking it for Warranty service or Buy-back.

RESPONSIBILITIES OF WARRANTY SERVICE PROVIDER (including Original Purchaser

• Prior to performing any Buy-Back or Warranty Repair, obtain a Claim Authorization from PermaGreen Tech Support at www.PermaGreen.com/Tech or 800.346.2001 ext. 108. (DO NOT contact the place of purchase).
• Follow diagnostic and repair procedures as instructed by the Tech Support staff or Website videos;
• Use only PermaGreen supplied replacement parts or parts approved by the PermaGreen Tech Support staff;
• Provide video, photos, and return the defective parts if requested.

Exclusions

All engine warranty coverage is provided by the engine manufacturer. Purchaser should review the engine warranty materials included with the original Triumph B1B packaging.
 
No warranty covers any Triumph B1B or components that have been altered, improperly adjusted, installed, operated, or maintained, or subject to Abuse, Neglect, Misuse, or Natural Disaster. Misuse includes but is not limited to: (1) the use of high pressure washing which drives fertilizer and water into bearings, linkages, and components; 2) the use of excessive force when shifting resulting in catastrophic failure of the transaxle shift fork or sacrificial rod ends on the shift cable; and 3) Removal of protective guards, coatings, and shields. Warranty does not cover normal maintenance or normal wear. Normal wear includes, but is not limited to, superficial corrosion, belts, impellers, vibration dampers, springs, cables, and tire wear and/or punctures.

PermaGreen Supreme, Inc. reserves the right to incorporate any changes in design into its products without obligation to make such changes on products previously manufactured

Limitations of Remedies

UNDER NO CIRCUMSTANCES SHALL PERMAGREEN SUPREME, INC. BE LIABLE FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, SPECIAL OR CONSEQUENTIAL, ARISING OUT OF OR RELATED TO THE USE, OWNERSHIP, AND MAINTENANCE OF THE TRIUMPH B1B AND/OR PERMAGREEN SUPREME, INC.’S PRODUCTS AND/OR SERVICES. INCLUDING, BUT NOT LIMITED TO CLAIMS FOR LOST PROFITS, LOST SAVINGS, LOST REVENUE, LOST BUSINESS, LOST USE OF EQUIPMENT, LOSS OF ASSOCIATED EQUIPMENT, FACILITIES, PROPERTY OR SERVICE, DOWNTIME, AND ANY CLAIMS OR COSTS OF THIRD PARTIES INCLUDING, BUT NOT LIMITED TO, CUSTOMERS, ARISING OUT OF ANY USE OR INABILITY TO USE THIS EQUIPMENT.

Questions?

Call us direct at 800.346.2001 Monday-Friday, 7 AM to 3:30 PM Central Standard Time (CST).

¹ 3rd-party fees and interest not included
² Failure to obtain prior authorization may result in rejected claims or reduced hourly rates

We’ve Got Your Back, Jack

Any company can build equipment. But, delivering exceptional technical support after the sale is the mark of excellence! We have a passion for one-on-one support, and help is free for the life of your PermaGreen. Our expert support staff will make sure you’re up and running, for maximum production and minimum downtime. Call 800.346.2001 Monday-Friday 7A-3:30PM (CST), or contact us online .

Part Ordering Is a Breeze

New: We have online part ordering. Check out https://shop.permagreen.com/ to find the genuine Permagreen parts you need right now! We do currently offer a 30 Day warranty on all parts. Briggs and Stratton offer a 3+1 year warranty on the motor.

Part ordering comes with owning machinery, but it shouldn’t have to be a pain. Our dedicated and knowledgeable Parts Department staff will help you identify and order exactly what you need from our over $2-million-dollar inventory. We have same-day processing for orders placed before 2 PM (CST), and we excel at Next-Day and 2nd-Day Air shipments.

Many dealers who stock the equipment also carry common wear-and-tear items. Check with your supplier for details.

Easy To Use, Easy To Maintain

The Triumph was built for absolute minimum downtime. But, should anything happen, repair is fast and easy! Most of the machine is built with common tools, so common tools are all that is needed to change out many components. Technical documentation is available online and you can receive live assistance by calling 800.346.2001 Monday-Friday 7 AM – 3:30 PM (CST).

If you don’t want to tackle it yourself, there is a large and ever-growing network of repair facilities and service centers who can help! Any authorized dealer/repair facility can perform engine work, and any shop can easily obtain parts and handle warranty claims. Have your favorite shop apply to become a PermaGreen™ repair center today!